How do you master the Business of Member Experience?
Join us on July 27 at 11:00 a.m. PT for our third Forum:
Rethink data: turning insights into personalized experiences
The most relevant and sticky digital experience is one that’s personalized. We’ll share how intelligently investing in data insights and a modern payments infrastructure coupled with dedication to member empathy pays off. So you’ll readily (and efficiently) be there for every key member moment now and in the future.
- Jin Zhang, Director of Engineering, Facebook
- Scott Rabe, VP Digital Development, Spokane Teachers Credit Union
- Heidi Hawkes, Member Relationship Manager, Town & Country Federal Credit Union
- Nish Modi, SVP, Group Product Manager, CO-OP Financial Services
- Beth Philips, Director, Strategic Portfolio Growth, CO-OP Financial Services
- Francesca Gino, Author, behavioral scientist, Harvard Business School professor
- Jean Chatzky, Financial Journalist, CEO and Founder HerMoney Media
- Samantha Paxson, Chief Experience Officer, CO-OP Financial Services